Internal Field Collector

Global Cebuana Finance Inc.; Metro Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Global Cebuana Finance Inc. in Metro Manila is hiring a Field Collector responsible for handling client accounts, following up on payments, and performing field visits.

You will use strong communication and negotiation skills to resolve payment concerns, conduct skip tracing when needed, and maintain accurate records with Excel and Word.

This role requires the ability to work under pressure, visit clients, and deliver professional service while supporting collection targets.

Qualifications

• Must have at least 5 months of relevant work experience.
• Proficient in Excel and Word.
• Willing to conduct fieldwork and visit clients.
• Able to work under pressure.

Responsibilities

• Conduct field visits and locate clients when necessary.
• Follow up and collect outstanding payments.
• Communicate with customers regarding their accounts and payment concerns.
• Handle customer inquiries and concerns professionally.
• Negotiate payment arrangements with customers.
• Maintain accurate records and reports of collection activities.
• Use Microsoft Excel and Word for documentation and reporting.

Skills

Communication skills

Negotiation skills

Field visits

Skip tracing

Microsoft Excel

Microsoft Word

Customer service

Record keeping

Education

High School Graduate or 2nd-year College

Tools

Microsoft Excel

Microsoft Word

Job description

About the role

We are looking for a Field Collector who will be responsible for handling client accounts, following up on payments, and conducting field visits to clients. The role requires good communication and negotiation skills, as well as the ability to work under pressure and manage customer concerns professionally.

Key responsibilities

• Conduct field visits and skip tracing to locate clients when necessary.




• Follow up and collect outstanding customer payments.




• Communicate with customers regarding their accounts and payment concerns.




• Handle customer inquiries and concerns professionally.




• Negotiate with customers regarding payment arrangements.




• Maintain accurate records and reports of collection activities.




• Use Microsoft Excel and Word for documentation and reporting.




• Perform other related field collection tasks as assigned.

About you

• At least High School Graduate or 2nd-year College




• At least 5 months of relevant work experience




• Knowledgeable in Microsoft Excel and Word




• Able to work under pressure




• With good communication and negotiation skills




• Willing to conduct fieldwork and visit clients




• Has own motorcycle




• With a valid driver's license




• Knowledgeable in skip tracing




• Responsible, hardworking, and customer-oriented