Field Collections Specialist - Loans & NPL Recovery

City Savings Bank; Mandaue; On-site; PHP 201,000 - 290,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loans portfolio. The role also tracks non-performing loans and takes corrective actions to reduce them.

The candidate will perform collections activities including redemption, posting payments, restructuring, billings, field visits, and sending SMS reminders, while delivering excellent customer service in accordance with standards.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and familiar with the area of operations.

Responsibilities

• Achievement of the collection targets as well as operational targets and KPIs of the NPL portfolio assigned to them.
• Perform all assigned functions in collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS reminders.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Education

Bachelor's degree

Job description

City Savings Bank is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loans portfolio. The role also tracks non-performing loans and takes corrective actions to reduce them.

The candidate will perform collections activities including redemption, posting payments, restructuring, billings, field visits, and sending SMS reminders, while delivering excellent customer service in accordance with standards.