Field Collections Specialist – Loans, Travel & Driving

City Savings Bank

Balamban

On-site

PHP 201,000 - 312,000

Full time

14 days+

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Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio, including handling non-performing loans and taking actions to reduce them. The role emphasizes accuracy, customer service, and adherence to branch standards.

Responsibilities include achieving collection targets, processing payments, restructuring, letters and SMS outreach, and preparing timely reports.

Qualifications

Bachelor's degree in a relevant field.
Experience in loans and collection is an advantage.
Driving skills is a must (motorcycle), with driver's license.
Good oral and written communication skills with proficiency in the local dialect.
Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

Achievement of the collection targets as well as operational targets and KPIs of the NPL portfolio assigned to them.
Responsible for performing all assigned function in collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS send-out etc.
Performs account analysis and evaluates client’s capability to pay.
Computes for the possible restructuring of loans.
Accomplishes all assigned necessary reports and submits in a timely manner.
Checks all assigned documents to ensure its completeness, timeliness and accuracy.
Responsible for performing excellent customer service to all clients according to the established standards.