Field Collections Officer - Luzon

BillEase; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Billease is seeking a Debt Collector to contact delinquent customers to discuss account status and assess the customer's story to determine a beneficial solution. The role involves guiding conversations toward repayment and arranging feasible resolutions while maintaining compliance with data-handling policies.

Additionally, you will follow up on repayment promises for past due payments and, where necessary, escalate uncooperative cases to Legal for further action, while ensuring privacy and

Qualifications

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escal uncooperative customers to Legal.

Responsibilities

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escal uncooperative customers to Legal.

Job description

About Us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escal uncooperative customers to Legal.

The Ideal Candidate

Has a valid/updated Driving License and should own a motorcycle

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By submitting your application, you authorize Billease to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. If applicable, you also consent to Billease using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.