Field Collections Associate – Motorcycle Driver

City Savings Bank, Inc.; Calamba; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loans portfolio. The role focuses on reducing non-performing loans through diligent analysis, field visits, and restructuring when needed.

The candidate will handle redemption, posting payments, billings, and communications (SMS/letters) while maintaining excellent customer service across the branch area. A driving license and willingness to travel are required.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Monitor and ensure on-time billing and collections for branch loans portfolio.
• Pursue collection targets and KPIs for the NPL portfolio.
• Perform collections activities including redemption, posting payments, restructuring, billings, condonation, field visits, letters and SMS sends.
• Analyze accounts and assess client’s ability to pay; evaluate restructuring options.
• Prepare and submit required reports timely; ensure documents are complete and accurate.
• Provide excellent customer service according to established standards.

Skills

Communication skills

Customer service

Attention to detail

Driving (motorcycle)

Education

Bachelor's degree graduate

Job description

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loans portfolio. The role focuses on reducing non-performing loans through diligent analysis, field visits, and restructuring when needed.

The candidate will handle redemption, posting payments, billings, and communications (SMS/letters) while maintaining excellent customer service across the branch area. A driving license and willingness to travel are required.