Field Collection Officer - CDO

BillEase; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

BillEase in the Philippines is seeking a field collection specialist to contact delinquent customers and discuss account statuses. You will assess each customer's story, propose workable repayment solutions, and diligently follow up on promises to recover past-due amounts.

Applicants must have field collection experience, a valid driving license with motorcycle ownership, and basic computer literacy. This role focuses on proactive outreach and escalation when necessary to protect the company’s

Qualifications

• Field collection experience is required.
• Has a valid/updated Driving License and should own a motorcycle.
• Computer literate.

Responsibilities

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escalation uncooperative customers to Legal.

Skills

Field collection experience

Driving license

Motorcycle ownership

Computer literacy

Job description

About us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escalation uncooperative customers to Legal.

The Ideal Candidate

• Field collection experience is required
• Has a valid/updated Driving License and should own a motorcycle
• Computer literate