Customer Support Specialist - Rotating Shifts

Temu; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Temu in the Philippines is hiring a customer service representative to handle basic inquiries related to orders, returns, and general concerns.

You'll assist with general support tasks, manage assigned customer cases to resolution, and address customer concerns with a customer-first approach, escalating complex issues when necessary.

This role requires a high school diploma, detail orientation, ability to work in a fast-paced environment, and willingness to work rotating shifts and holidays.

Qualifications

• High school diploma or equivalent required; college education or degree is preferred.
• Experience in Customer Service is an advantage.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Customer service

Detail-oriented

Organized

Fast-paced environment

Rotating shifts and holidays

Education

High school diploma or equivalent

College education or degree preferred

Job description

Temu in the Philippines is hiring a customer service representative to handle basic inquiries related to orders, returns, and general concerns.

You'll assist with general support tasks, manage assigned customer cases to resolution, and address customer concerns with a customer-first approach, escalating complex issues when necessary.

This role requires a high school diploma, detail orientation, ability to work in a fast-paced environment, and willingness to work rotating shifts and holidays.