Customer Care & Resolution Specialist

TEMU; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

TEMU in Manila is seeking a Customer Service Associate to handle orders, returns, and general inquiries with a customer-first approach. You will assist with general support tasks and manage cases until they are resolved, ensuring timely updates and escalations when needed.

The role requires strong written English, data entry skills, and the ability to work in a fast-paced environment, including rotating shifts and holidays. High school diploma is required, college education preferred.

Qualifications

• High school diploma or equivalent; college education preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Written English

Data entry

Detail-oriented

Organized

Customer service

Fast-paced environment

Shift work

Education

High school diploma

College education preferred

Job description

TEMU in Manila is seeking a Customer Service Associate to handle orders, returns, and general inquiries with a customer-first approach. You will assist with general support tasks and manage cases until they are resolved, ensuring timely updates and escalations when needed.

The role requires strong written English, data entry skills, and the ability to work in a fast-paced environment, including rotating shifts and holidays. High school diploma is required, college education preferred.