Customer Service Agent

Temu; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Temu is seeking a dedicated Customer Service Agent to join our team in the Philippines. You will handle inquiries related to orders, returns, and general concerns, while supporting other tasks as needed.

You will manage customer cases to resolution and address issues with a customer-first mindset, escalating complex cases when required. This role requires adaptability to a fast-paced environment and rotating shifts.

Qualifications

• High school diploma or equivalent required; college education or degree is preferred.
• Experience in Customer Service is an advantage.
• Detail-oriented and organized. Ability to follow processes and meet deadline.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Customer service experience

Detail-oriented

Fast-paced environment

Rotating shifts

Education

High school diploma

Job description

Temu is seeking a highly motivated and experienced Customer Service Agent to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities

1. 1.Handle basic customer service inquiries related to orders, returns, and general concerns.
2. 2.Assist with general support tasks as needed.
3. 3.Manage assigned customer cases until resolution.
4. 4.Address customer concerns using a customer-first approach and eslcate complex issues when necessary.

Required skills / Minimum Qualifications

1. 1.High school diploma or equivalent required; college education or degree is preferred.
2. 2. Experience in Customer Service is an advantage.
3. 4.Detail-oriented and organized. Ability to follow processes and meet deadline.
4. 5. Ability to work in a fast-paced environment.
5. 6. Willingness to work rotating shifts and holidays.

Equal Employment Statement

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.