Facilities Helpdesk & Customer Support Specialist

CBRE GWS IFM PHILS. CORP.; Pasay; On-site; PHP 300,000 - 540,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. is seeking a customer service professional to handle facility-related inquiries via phone, chat, email, and online requests. The role involves generating vendor work orders, scheduling rooms and equipment, and maintaining CMMS data.

Ideal candidates have call center experience and at least two years of related experience, with strong communication and multitasking abilities to ensure high levels of customer satisfaction.

Qualifications

• High school diploma or GED required.
• Call Center experience preferred.
• Minimum two years of related experience.

Responsibilities

• Answer incoming service requests via phone, chat, email and online requests from all business units on facility-related issues.
• Generate and dispatch service request work orders for completion by vendors.
• Schedule conference rooms and audio visual equipment.
• Respond to customer inquiries and concerns; follow up to ensure satisfaction.
• Update CMMS and customer service databases with updated information.
• Communicate steps in the work order process to customers.
• Run, review and distribute various customer service reports as needed.
• May assist training of new hires on CMMS and customer service procedures.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

CMMS

Job description

CBRE GWS IFM PHILS. CORP. is seeking a customer service professional to handle facility-related inquiries via phone, chat, email, and online requests. The role involves generating vendor work orders, scheduling rooms and equipment, and maintaining CMMS data.

Ideal candidates have call center experience and at least two years of related experience, with strong communication and multitasking abilities to ensure high levels of customer satisfaction.