Facilities Helpdesk Specialist – Autonomy & Impact

CBRE GWS IFM PHILS. CORP.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Annual merit increase

Performance bonus

Sick leave credits

Vacation leave credits

HMO and Life Insurance on Day 1

Autonomy in work

Inclusivity and Accessibility

Safety and Well-Being

Job summary

CBRE GWS Philippines, Quezon City, is seeking a Facilities Helpdesk professional to provide timely support on facilities-related issues, coordinate maintenance, manage requests, and liaise with internal teams.

The ideal candidate has at least 2 years in facilities helpdesk, holds a related degree, and is proficient in MS Office and ticketing systems. Willingness to work rotating shifts, including weekends and holidays, is required; start ASAP.

Qualifications

• Bachelor's Degree or Vocational Graduate of any related course.
• Has at least 2 years of work experience as Facilities Helpdesk.
• Has background in Facilities Management Operations.
• Proficient in MS Office Applications and ticketing system.

Responsibilities

• Respond to and resolve facilities-related queries and issues via phone, email, and in-person.
• Manage and prioritize maintenance requests, ensuring timely completion.
• Coordinate with internal teams (maintenance, security, housekeeping) to resolve issues.
• Provide information and guidance on facilities policies, procedures, and services.
• Monitor and report on facilities-related issues, identifying trends and areas for improvement.
• Maintain accurate records of requests, issues, and resolutions.

Skills

Facilities helpdesk experience

MS Office

Ticketing system

Education

Bachelor's degree or vocational graduate

Tools

MS Office

Ticketing system

Job description

CBRE GWS Philippines, Quezon City, is seeking a Facilities Helpdesk professional to provide timely support on facilities-related issues, coordinate maintenance, manage requests, and liaise with internal teams.

The ideal candidate has at least 2 years in facilities helpdesk, holds a related degree, and is proficient in MS Office and ticketing systems. Willingness to work rotating shifts, including weekends and holidays, is required; start ASAP.