Facilities & Client Services Coordinator

AMEERATEL INC.; Cebu City; On-site; PHP 335,000 - 580,000; Full time

Job summary

AMEERATEL INC. is seeking an additionalFacilities/Admin support specialist in Cebu City to ensure seamless seat leasing operations and daily upkeep. You will handle client access, prepare workstations, and maintain accurate records while coordinating with vendors for repairs.

The role requires strong English communication, organization, and a proactive approach. Nights and shifts may be required to support 24/7 BPO client operations.

Qualifications

• 1–2 years in office admin, facilities, front desk, or customer service (fresh grads with strong people skills can be considered).
• Good English communication, both written and verbal.
• Organized, proactive, and comfortable with Google Sheets or Excel.

Responsibilities

• Respond to client requests and concerns, escalate major issues to management.
• Prepare workstations and access for new clients, and process move-ins/out.
• Keep seat assignment list and client contact records up to date.
• Do daily walk-throughs for cleanliness, aircon, lighting, furniture, and pantry supplies.
• Log and follow up on repair requests with vendors and building admin.
• Monitor power backup and internet status and report outages promptly.
• Track inventory and request purchases when stock runs low.
• Book meeting rooms and manage visitor/access card logs.
• Assist with safety drills, permit renewals, and safety checklists.

Skills

Good English communication

Organized

Proactive

Troubleshooting basics

Tools

Google Sheets

Excel

Job description

Role Summary

Handles daily facility upkeep and serves as the first point of contact for seat-leasing clients, so seats, amenities, and services run smoothly around the clock.

Key Responsibilities

Client support

• Respond to client requests and concerns, major issues to management.
• Prepare workstations and access for new clients, and process move-ins and move-outs.
• Keep the seat assignment list and client contact records up to date.

Facilities upkeep

• Do daily walk-throughs covering cleanliness, aircon, lighting, chairs, headsets, and pantry supplies.
• Log and follow up on repair requests with vendors and building admin.
• Monitor power backup and internet status, and report outages right away.
• Track supply inventory and request purchases when stock runs low.
• Book meeting rooms and manage visitor and access card logs.

Safety & admin

• Assist with fire drills, permit renewals, and safety checklists.
• Keep incident reports and maintenance logs.

Qualifications

• At least 1–2 years in office admin, facilities, front desk, or customer service (fresh grads with strong people skills can be considered).
• Good English communication, both written and verbal.
• Organized, proactive, and comfortable with Google Sheets or Excel.
• Basic troubleshooting knowledge of office equipment and networks is a plus.
• Willing to work shifting schedules, including nights, since BPO clients operate 24/7.

Suggested KPIs

• Request response and resolution time
• Facility checklist completion
• Client satisfaction feedback
• Accuracy of seat and inventory records