Facilities and Administration Supervisor (BPO)

HRTx Inc; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTx Inc is seeking a Facilities & Administration Supervisor to oversee daily office operations, facilities upkeep, and administrative services to ensure a safe, efficient workplace in a fast-paced BPO environment.

The role focuses on workspace management, vendor coordination, safety compliance, and employee support, with responsibilities spanning maintenance, space planning, budget tracking, and staff supervision.

Qualifications

• 3–5+ years experience in facilities and/or office administration, preferably in a BPO/shared services environment.
• Experience handling day-to-day site operations and vendor coordination.
• Exposure to building/property coordination is a plus (not required to be leasing-heavy).
• Bachelor's degree in any related field.

Responsibilities

• Oversee day-to-day operations, maintenance, and repairs of office facilities to ensure smooth functioning.
• Ensure all building systems (HVAC, electrical, plumbing, etc.) operate safely and efficiently.
• Implement preventive maintenance schedules to minimize disruptions and extend lifespan of facilities.
• Manage office administration including supplies, asset tracking, and general services; coordinate space planning and office setup.
• Support internal teams on facilities and administrative requirements and assist in documentation, reporting, and audits.
• Track facilities and admin-related expenses and assist in cost control to identify efficiency opportunities.
• Supervise housekeeping, maintenance, and admin support staff; monitor performance and service standards.
• Act as point of contact with building administration for access, utilities, scheduling, and day-to-day concerns.

Skills

Facilities management

Vendor coordination

Team supervision

Safety compliance

Education

Bachelor's degree in any related field

Job description

The Facilities & Administration Supervisor is responsible for overseeing daily office operations, facilities upkeep, and administrative services to ensure a safe, efficient, and well-managed workplace. The role focuses on workspace management, vendor coordination, and employee support, particularly in a fast-paced BPO environment.

Key Responsibilities:

Facilities Operations & Maintenance

• Oversee day-to-day operations, maintenance, and repairs of office facilities
• Ensure all building systems (HVAC, electrical, plumbing, etc.) are functioning properly
• Implement preventive maintenance schedules to minimize disruptions
• Conduct regular site inspections to ensure safety and operational standards are met

Workplace & Office Administration

• Manage office administration including supplies, asset tracking, and general services
• Oversee space planning, seating arrangements, and office setup to support operations
• Ensure workplace readiness for BPO operations (including shifting/24/7 teams)
• Coordinate office moves, expansions, and reconfigurations
• Maintain cleanliness, organization, and overall workplace experience

Vendor & Support Services Management

• Supervise third-party vendors (janitorial, security, maintenance, etc.)
• Ensure service delivery meets agreed SLAs
• Coordinate service requests and issue resolution in a timely manner

Health, Safety & Compliance

• Enforce workplace safety policies and procedures
• Ensure compliance with local regulations and building requirements
• Support emergency preparedness, fire drills, and safety audits

Administrative Coordination

• Act as point of contact with building administration for day-to-day concerns (e.g., access, utilities, scheduling)
• Support internal teams on facilities and administrative requirements
• Assist in documentation, reporting, and audit requirements

Budget & Cost Monitoring

• Track facilities and admin-related expenses
• Assist in cost control and identify efficiency opportunities

Team Supervision

• Supervise and coordinate housekeeping, maintenance, and admin support staff
• Monitor performance and ensure service standards are met

Qualifications:

• Bachelor's degree in any related field
• 3–5+ years experience in facilities and/or office administration, preferably in a BPO/shared services environment
• Experience handling day-to-day site operations and vendor coordination
• Exposure to building/property coordination is a plus (not required to be leasing-heavy)