Facilities and Admin Supervisor - BPO | Angeles, Pampanga | Dayshift

Probe CX; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Probe CX is seeking a Facilities Supervisor to partner with Operations and Department Leads to deliver support and admin functions, focusing on improving facilities services across the organization.

The role requires 2-3 years of related experience, strong communication skills, and willingness to work onsite in Angeles, Pampanga with BPO exposure preferred.

Qualifications

• Excellent oral, written and presentation skills.
• Ability to work under pressure and multi-task.
• Independent, mature with initiative and pro-active.
• Amenable to work in Angeles, Pampanga.
• Preferably with BPO experience.
• At least 2-3 years of related field experience.

Responsibilities

• Monitors monthly target KRAs and KPIs for services and reports to Facilities Manager.
• Ensures security services align with FaCS standards via monthly SLA performance.
• Reports and follows up requests and complaints from end-users to Building Management Office.
• Coordinates with Building Management Office on premises issues.
• Implements House Rules and Admin Policies of the Company.
• Validates and updates department expense trackers.
• Ensures timely distribution of office supplies to stakeholders.
• Monitors resource utilization to avoid wastage and overtime.
• Prepares documents for Payment Requests and Purchase Requests.
• Assists Facilities Manager in sourcing vendors and conducting cost-benefit analyses.

Skills

Oral communication

Written communication

Presentation skills

Multi-tasking

Initiative

Education

Licensed Engineer (preferred)

Job description

About the role

As a Facilities Supervisor you will work with the Operations and other Department Leads to deliver a wide range of support and administrative functions. The duty is to primarily assist with implementation of improvements to the provision of support functions across the organization.

Key responsibilities

• Ensures that the defined target KRA-KPI of the services such as Housekeeping, Office Supplies, Concessionaire are monitored on a monthly basis and reported to the Facilities Manager

• Ensure that the Security services are aligned based on the FaCS Security standard through reporting the service's monthly SLA performance

• Report and follow up any request and complaints from the end-user to the Building Management Office

• Coordinate with the Building Management Office for issues relating to the premises

• Implements House Rules and Regulations and other Facilities and Admin Policies of the Company

• Ensures that the Department's expense tracker are validated and updated

• Monitors and ensures that proper allocation and timely distribution of Office Supplies to its stakeholders is adhered

• Ensures optimal utilization of resources to avoid unnecessary OT and wastage

• Prepare documents to process Request for Payment and Purchase Request Forms (and other documentary requisites) for procurement

• Assist the Facilities Manager in sourcing and coordinating with different vendors in providing the cost-benefit analysis and cost comparison for vendors

About you

• Preferably Licensed Engineer but not required

• At least 2-3 year(s) of working experience in the related field is required

• Preferably with BPO experience is highly desirable

• Excellent oral, written and presentation skills

• Must have the ability to work under pressure and multi-task

• Independent, mature, with initiative and pro-active

• Able to project professional image

• Must be amenable to work in Angeles, Pampanga