Facilities and Admin Supervisor

Probe CX; Philippines; On-site; PHP 446,000 - 670,000; Full time

Job summary

Probe CX in Angeles, Pampanga is seeking a Facilities Supervisor to join the Operations team. The role focuses on coordinating support functions, enforcing policies, and improving facility services.

You will monitor SLA performance, manage procurement, and liaise with government units to ensure compliance while guiding site operations and vendor relationships.

Qualifications

• Excellent oral, written and presentation skills.
• Ability to work under pressure and multi-task effectively.
• Independent, proactive and professional in image.
• Comfortable working in Angeles, Pampanga.

Responsibilities

• Monitor and report monthly performance of housekeeping, office supplies, and concessionaire services.
• Ensure security services align with FaCS standards and report SLA performance.
• Coordinate with Building Management Office on premises issues.
• Assist in enforcing House Rules and Admin Policies of the company.
• Validate and update the department's expense tracker and asset records.
• Oversee procurement processes, vendor cost comparisons and payments.
• Supervise site rounds and ensure facilities and admin processes adhere to standards.
• Support Facilities Manager and liaise with PEZA and LGU on regulatory requirements.

Skills

Oral communication

Written communication

Presentation skills

Ability to work under pressure

Multi-tasking

Education

Licensed Engineer (preferred)

Job description

Job Overview

As a Facilities Supervisor you will work with the Operations and other Department Leads to deliver a wide range of support and administrative functions. The duty is to primarily assist with implementation of improvements to the provision of support functions across the organization.

Key Responsibilities And Accountabilities

• Ensures that the defined target KRA-KPI of the services such as Housekeeping, Office Supplies, Concessionaire are monitored on a monthly basis and reported to the Facilities Manager
• Ensure that the Security services are aligned based on the FaCS Security standard through reporting the service's monthly SLA performance.
• Report and follow up any request and complaints from the end-user to the Building Management Office
• Coordinate with the Building Management Office for issues relating to the premises
• Implements House Rules and Regulations and other Facilities and Admin Policies of the Company
• Ensures that the Department's expense tracker are validated and updated
• Monitors and ensures that proper allocation and timely distribution of Office Supplies to it’s stakeholders is adhered.
• Ensures optimal utilization of resources to avoid unnecessary OT and wastage.
• Prepare documents to process Request for Payment and Purchase Request Forms (and other documentary requisites) for procurement.
• Assist the Facilities Manager in sourcing and coordinating with different vendors in providing the cost-benefit analysis and cost comparison for vendors.
• Ensures that all contracts entered with third party Facilities vendors are updated
• Monitors vendor performance by auditing third party service providers on the quality of their deliverables
• Perform daily physical site rounds to ensure that Facilities and Admin processes and standards are adhered to
• Assist in the day-to-day activities assigned by the Facilities Manager
• Monitors the fit out, renovation or construction on existing office spaces as well as sites for future expansionEnsures that all equipment (Non-critical and Critical) undergo on-time Preventive Maintenance
• Checking that agreed work by staff or contractors has been completed satisfactorily and free from any defects
• Create and/or analyze Department Monthly Reports, Office Supplies Utilization report etc.
• Ensures adherence to the Asset Management Policy through record keeping and asset tracking.
• Ensures that proper asset documentations are in place (i.e. gate pass and work permits)
• Responding appropriately to emergencies or urgent issues as they arise.
• Assist in liaising with PEZA and Local Government Unit on statutory requirements.

Education And/or Work Experience Requirements

• At least 2-3 year(s) of working experience in the related field is required
• Preferably Licensed Engineer but not required
• Excellent oral, written and presentation skills
• Must have the ability to work under pressure and multi-task
• Independent, mature, with initiative and pro-active
• Able to project professional image
• Must be amenable to work in Angeles, Pampanga