Facilities & Administrative Specialist

XMC BPO; Metro Manila; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

XMC BPO in Metro Manila is seeking an energetic Operations Support Lead to oversee daily site operations across Manila and Cebu, vendor logistics, facilities maintenance, and asset management. You will drive cross-functional coordination to ensure compliance and efficient asset workflows.

Reporting directly to management, you'll lead procurement, contract management, and oversee 3rd-party contractors while partnering with HR, IT, and Finance to support site expansion needs.

Qualifications

• Bachelor’s Degree in Business Administration, Management, Engineering, or related discipline.
• 2–3 years of proven experience in Facilities Management, Site Operations, Logistics, or General Services (BPO exposure a strong plus).
• Strong MS Office proficiency with workflow tracking and asset documentation.
• Strong leadership, problem-solving, and negotiation skills with a preference for fast-paced, onsite roles.
• 100% onsite reporting in Ortigas, Pasig City.

Responsibilities

• Direct day-to-day site operations, property maintenance, and third-party service contractors (security, sanitation, technical maintenance, building admin, and regulatory agencies).
• Lead end-to-end procurement, conduct regular physical inventory and asset cycle counts, and manage vendor relationships to optimize operational costs.
• Drive project timelines, maintain administrative contracts and government permits, and report weekly/monthly performance metrics to management.
• Serve as the primary operational partner for HR, IT, Finance, and key stakeholders in Cebu to enforce company standards and support site expansion needs.

Skills

Leadership

Problem-solving

Negotiation

MS Office

Education

Bachelor’s Degree

Tools

MS Office

Job description

We are seeking an energetic, results-driven Operations Support Lead to take charge of our daily site operations, vendor logistics, facilities maintenance, and asset management. In this role, you will lead the operational execution of office services across our Manila and Cebu locations, ensuring full compliance, seamless asset workflows, and strong inter-departmental alignment.

Core Responsibilities

• Direct day-to-day site operations, property maintenance, and third-party service contractors (security, sanitation, technical maintenance, building admin, and regulatory agencies).
• Lead the end-to-end procurement process, conduct regular physical inventory and asset cycle counts, and manage vendor relationships to optimize operational costs.
• Drive project timelines, maintain administrative contracts and government permits, and report weekly/monthly performance metrics directly to management.
• Serve as the primary operational partner for HR, IT, Finance, and key stakeholders in Cebu to enforce company standards and support site expansion needs.

Qualifications

• Bachelor’s Degree in Business Administration, Management, Engineering, or any related discipline.
• Minimum 2–3 years of proven experience in Facilities Management, Site Operations, Logistics, or General Services (BPO industry exposure is a strong plus).
• Strong technical aptitude in MS Office (Excel, Word, PowerPoint) with a track record in workflow tracking and asset documentation.
• Strong leadership, problem-solving, and negotiation skills with a preference for fast-paced, site-based roles.
• Fully committed to 100% onsite reporting in Ortigas, Pasig City.