F&A Process Trainer – Onsite, Shifts, Growth

Infosys BPM Philippines; Philippines; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Quarterly bonus

HMO and life insurance for employee +

Great place to work certification

Job summary

Infosys BPM Philippines seeks a Process Trainer for a Financial Campaign in BGC Taguig. You will analyze training needs, design curricula, develop content, and deliver training with strong communication and analytical skills.

The role requires 4+ years in BPO, 2+ years training, and F&A campaign experience. Onsite work in BGC with quarterly bonuses and growth opportunities are offered.

Qualifications

• At least 3 years of training experience in process training with an F&A background.
• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years as a trainer.
• Background or knowledge in Finance and Accounting campaigns.
• Excellent oral and written communication.

Responsibilities

• Training Needs Analysis: identify training needs accurately and provide follow-up support on the floor.
• Curriculum and Course Design: demonstrate end-to-end course design methodologies.
• Content Development: develop and update training content with appropriate methodology.
• Course Delivery: employ effective delivery/training techniques and methods.
• Research Methodology: carry out ethical and effective research with guidance.
• Partnering: collaborate with various functions and client teams with cross-cultural communication.
• People Management: build and lead cross-cultural teams; manage conflicts.
• Planning and Admin: schedule trainings, manage F&A domain reports, coordinate with TIG/Facilities.

Skills

F&A Domain

High Impact Communication

Analytical Ability

Profile Screening

Education

4-year degree

Tools

Google Workspace

Job description

Infosys BPM Philippines seeks a Process Trainer for a Financial Campaign in BGC Taguig. You will analyze training needs, design curricula, develop content, and deliver training with strong communication and analytical skills.

The role requires 4+ years in BPO, 2+ years training, and F&A campaign experience. Onsite work in BGC with quarterly bonuses and growth opportunities are offered.