Technical Trainer - Service Desk Campaign - BGC Taguig

Infosys BPM Philippines; Philippines; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Quarterly bonus

HMO and life insurance for employee +

Great place to work certification

Job summary

Infosys BPM Philippines seeks a Process Trainer for a Financial Campaign in BGC Taguig. You will analyze training needs, design curricula, develop content, and deliver training with strong communication and analytical skills.

The role requires 4+ years in BPO, 2+ years training, and F&A campaign experience. Onsite work in BGC with quarterly bonuses and growth opportunities are offered.

Qualifications

• At least 3 years of training experience in process training with an F&A background.
• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years as a trainer.
• Background or knowledge in Finance and Accounting campaigns.
• Excellent oral and written communication.

Responsibilities

• Training Needs Analysis: identify training needs accurately and provide follow-up support on the floor.
• Curriculum and Course Design: demonstrate end-to-end course design methodologies.
• Content Development: develop and update training content with appropriate methodology.
• Course Delivery: employ effective delivery/training techniques and methods.
• Research Methodology: carry out ethical and effective research with guidance.
• Partnering: collaborate with various functions and client teams with cross-cultural communication.
• People Management: build and lead cross-cultural teams; manage conflicts.
• Planning and Admin: schedule trainings, manage F&A domain reports, coordinate with TIG/Facilities.

Skills

F&A Domain

High Impact Communication

Analytical Ability

Profile Screening

Education

4-year degree

Tools

Google Workspace

Job description

Process Trainer (Financial Campaign) – BGC Taguig

Are you ready to make an impact? Join Infosys BPM as a Process Trainer in BGC and jumpstart your career!

General Responsibilities:

1. Training Needs Analysis:

• Ability to identify training needs accurately.
• Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

• Demonstrates end to end understanding of course design methodologies.

3. Content Development:

• Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

• Possesses effective delivery/training techniques and methods.

5. Research Methodology:

• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

6. Partnering:

• Ability to work closely with various functions and stakeholders
• Ability to work closely with client teams – effective cross-cultural communication

7. People Management:

• Building and leading cross-cultural teams
• Conflict management

8. Planning, Organizing and Administrative skills:

• Scheduling, F&A Domain, Reports, Coordination with TIG/Facilities
• Ability to schedule trainings while optimizing the resources available
• Ensures training plan and delivery is executed in a timely manner
• Able to increase efficiencies within processes and the team

Required Skills:

• F&A Domain:
• Training experience in effective communication, customer service, financial support, and culture
• Technology Functional Knowledge
• Basic working knowledge of Google Workspace apps to complete reporting and documentation efficiently and effectively
• High Impact Communication:
• Excellent oral and written communication skills
• Communicates with conviction and confidence
• Analytical Ability:
• Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
• Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
• Profile Screening Criteria /Checks:
• Screening according to skills defined above – At least 3 years of training experience in process training with F&A background.

Other Key Requirements:

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
• With background or knowledge in Finance and Accounting (F&A) campaigns
• Excellent oral and written communication.
• Amenable to work in shifting schedules.
• Amenable to work onsite in BGC Taguig. (Full RTO)
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Inside the Central Business District area.
• Great place to work certified.

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.”