Export Customer Service (Seafreight)

Rayomar Management, Inc.; Makati; On-site; PHP 320,000 - 420,000; Full time

Job summary

Rayomar Management, Inc. in Makati is seeking an Export Freight Coordinator to manage export sea freight bookings, coordinate with clients, carriers, and transport providers, and ensure timely submission of shipping documentation.

The role includes handling shipment references, ISF compliance, cargo status updates, and billing support while delivering professional customer service and maintaining accurate records.

Qualifications

• Responsibilities listed in the job ad.

Responsibilities

• Manage and monitor export sea freight bookings through the VMS system.
• Coordinate with clients, carriers, CFS, and transport providers regarding shipment schedules and booking confirmations.
• Prepare, update, and maintain shipment references and export documentation in the system.
• Ensure timely submission of shipping requirements, including Final Shipping Instructions (FSI), Shipping Advisories, and Import Security Filing (ISF).
• Monitor cargo status updates and ensure accurate encoding of shipment milestones such as Cargo Received (GR).
• Handle documentation processing, scanning, uploading, and filing of shipment-related documents.
• Coordinate with internal and external stakeholders to ensure smooth and timely shipment movement.
• Assist in billing preparation, carrier payment processing, and related operational documentation.
• Provide customer service support by responding to shipment inquiries and updates in a timely and professional manner.

Job description

• Manage and monitor export sea freight bookings through the VMS system.
• Coordinate with clients, carriers, CFS, and transport providers regarding shipment schedules and booking confirmations.
• Prepare, update, and maintain shipment references and export documentation in the system.
• Ensure timely submission of shipping requirements, including Final Shipping Instructions (FSI), Shipping Advisories, and Import Security Filing (ISF).
• Monitor cargo status updates and ensure accurate encoding of shipment milestones such as Cargo Received (GR).
• Handle documentation processing, scanning, uploading, and filing of shipment-related documents.
• Coordinate with internal and external stakeholders to ensure smooth and timely shipment movement.
• Assist in billing preparation, carrier payment processing, and related operational documentation.
• Provide customer service support by responding to shipment inquiries and updates in a timely and professional manner.