Experienced Virtual Medical Assistant (Associate)

Xillium PH; Baguio; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Competitive Pay

Paid training

Annual salary increase

10% night differential & holiday pay

Attendance bonus

Career advancement & incentives

Company equipment + IT support

Work-life balance

Job summary

Xillium Professional Services in the Philippines seeks a dedicated remote healthcare virtual assistant to support US healthcare providers from home. You will manage patient scheduling, verify insurance, and assist with billing while maintaining accurate electronic records and facilitating telehealth coordination.

The ideal candidate holds a nursing or allied health degree, has HIPAA familiarity, and is fluent in English.

Qualifications

• BS Nursing or allied health graduate (registered or underboard).
• Experience in US healthcare insurance verification is required.
• HIPAA/PHI handling experience or training is preferred.
• Professional fluency in English (written and verbal).
• Ability to work a fixed night shift and a remote setup with reliable equipment.

Responsibilities

• Managing patient scheduling for appointments, surgeries, and procedures.
• Handling prescription refills and coordinating medications.
• Performing insurance verification and supporting medical billing processes.
• Maintaining and updating patient medical records.
• Supporting telehealth consultations and virtual care coordination.
• Facilitating communication between patients, families, and medical staff.
• Providing general administrative and operational support to assigned clinics or providers.

Skills

English fluency

Night shift

Remote work setup

Education

BS Nursing or allied health

Tools

Epic

eClinicalWorks (ECW)

Athenahealth

Job description

Xillium Professional Services is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key Responsibilities

• Managing patient scheduling for appointments, surgeries, and procedures
• Handling prescription refills and coordinating medications
• Performing insurance verification and supporting medical billing processes
• Maintaining and updating patient medical records
• Supporting telehealth consultations and virtual care coordination
• Facilitating communication between patients, families, and medical staff
• Providing general administrative and operational support to assigned clinics or providers

Required Qualifications

• BS Nursing or allied health graduate (registered or underboard)
• Background working in a BPO healthcare account or clinical/hospital setting
• US healthcare insurance verification experience
• Prior HIPAA/PHI handling experience or HIPAA training
• Professional fluency in English (written and verbal)
• Able to work a fixed night shift
• Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Preferred Qualifications

• Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
• Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
• Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

Benefits

• Competitive Pay
  • Paid training
  • Annual salary increase
  • 10% night differential & holiday pay
  • Attendance bonus
  • Career advancement & incentives
• Health & Protection
  • Free HMO after training
  • 1 free dependent (Year 1)
  • Up to 2 dependents (under 5 years tenure)
  • HMO upgrade at Year 5
  • SSS, PAG-IBIG, PhilHealth
• Paid Time Off
  • Service Incentive Leave (prorated)
  • Sick & Vacation Leave
  • Bereavement, Maternity/Paternity
  • Solo Parent & Gynecologic Leave
  • Tiered leave credits
  • Convertible leave credits
• Financial & Long-Term Benefits
  • 13th month pay (June & December release)
  • No-interest cash advance (after 1 year, subject to conditions)
  • FWD retirement fund (Year 4 eligible, Year 7 fully covered)
  • Year-end performance incentive
  • Milestone recognition packages
• Work Environment
  • Company equipment + IT support
  • Work-life balance
  • Performance appraisal
  • Continuous learning
  • Inclusive, values-driven leadership