Experienced Virtual Medical Assistant (Associate)

Xillium Professional Services; Ilocos Norte; A distancia; PHP 420.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Paid training

Annual salary increase

Night differential & holiday pay

Attendance bonus

Career advancement & incentives

Free HMO after training

Descripción de la vacante

Xillium Professional Services is seeking an Experienced Virtual Medical Assistant to support US healthcare providers remotely. You will manage patient scheduling, handle insurance verification, and assist with medical records and telehealth coordination.

Ideal candidates are BS Nursing or allied health graduates with HIPAA experience, fluent in English, and able to work a fixed night shift from a home setup with a reliable internet connection.

Formación

• BS Nursing or allied health graduate, registered or underboard.
• Background working in a BPO healthcare account or clinical setting.
• US healthcare insurance verification experience.
• HIPAA/PHI handling experience or HIPAA training.
• Professional fluency in English (written and verbal).
• Able to work a fixed night shift.
• Work-from-home setup with a laptop/PC, reliable internet connection, and headset.

Responsabilidades

• Managing patient scheduling for appointments, surgeries, and procedures.
• Handling prescription refills and coordinating medications.
• Performing insurance verification and supporting medical billing processes.
• Maintaining and updating patient medical records.
• Supporting telehealth consultations and virtual care coordination.
• Facilitating communication between patients, families, and medical staff.
• Providing general administrative and operational support to assigned clinics or providers.

Conocimientos

English fluency

Night shift ability

Remote work setup

Educación

BS Nursing or allied health

Herramientas

EMR/EHR systems (Epic/ECW/Athenahealth)

Descripción del empleo

Experienced Virtual Medical Assistant (Associate)

Company : Xillium Professional Services Job Type : Full Time Iloilo City, Philippines

Job Description - Experienced Virtual Medical Assistant (Associate)

Description

Xillium Professional Services is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include:

• Managing patient scheduling for appointments, surgeries, and procedures
• Handling prescription refills and coordinating medications
• Performing insurance verification and supporting medical billing processes
• Maintaining and updating patient medical records
• Supporting telehealth consultations and virtual care coordination
• Facilitating communication between patients, families, and medical staff
• Providing general administrative and operational support to assigned clinics or providers

Requirements

Required Qualifications:

• BS Nursing or allied health graduate (registered or underboard)
• Background working in a BPO healthcare account or clinical/hospital setting
• US healthcare insurance verification experience
• Prior HIPAA/PHI handling experience or HIPAA training
• Professional fluency in English (written and verbal)
• Able to work a fixed night shift
• Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Preferred Qualifications:

• Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
• Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
• Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

Benefits

• Competitive Pay
  • Paid training
  • Annual salary increase
  • 10% night differential & holiday pay
  • Attendance bonus
  • Career advancement & incentives
• Health & Protection
  • Free HMO after training
  • 1 free dependent (Year 1)
  • Up to 2 dependents (under 5 years tenure)
  • HMO upgrade at Year 5
  • SSS, PAG-IBIG, PhilHealth
• Paid Time Off
  • Service Incentive Leave (prorated)
  • Sick & Vacation Leave
  • Bereavement, Maternity/Paternity
  • Solo Parent & Gynecologic Leave
  • Tiered leave credits
  • Convertible leave credits
• Financial & Long-Term Benefits
  • 13th month pay (June & December release)
  • No-interest cash advance (after 1 year, subject to conditions)
  • FWD retirement fund (Year 4 eligible, Year 7 fully covered)
  • Year-end performance incentive
  • Milestone recognition packages
• Work Environment
  • Company equipment + IT support
  • Work-life balance
  • Performance appraisal
  • Continuous learning
  • Inclusive, values-driven leadership