Experienced Customer Support Specialist

Recruitify_HR; Tarlac City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR in the Philippines (Tarlac City) is seeking a Customer Service Representative to assist customers with inquiries, provide detailed information about products and services, and maintain accurate records of interactions. The role focuses on delivering high-quality service and accurate data capture to support sales and customer success teams.

You will collaborate with team members to improve service processes, resolve complaints in a timely manner, and ensure adherence to company

Qualifications

• Diploma or equivalent in a relevant field.
• Experience level 5–8 years.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-oriented attitude.
• Office environment with occasional extended hours.
• Ability to multitask and manage time effectively.

Responsibilities

• Assist customers with inquiries and provide detailed information about products and services.
• Resolve customer complaints effectively and in a timely manner to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Adhere to company policies and procedures while delivering exceptional customer service.

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Education

Diploma or equivalent

Job description

Recruitify_HR in the Philippines (Tarlac City) is seeking a Customer Service Representative to assist customers with inquiries, provide detailed information about products and services, and maintain accurate records of interactions. The role focuses on delivering high-quality service and accurate data capture to support sales and customer success teams.

You will collaborate with team members to improve service processes, resolve complaints in a timely manner, and ensure adherence to company