Executive Officer (Office of Student Services)

University of the Arts Singapore Ltd; Santo Niño 1st; On-site; PHP 1,583,000 - 2,573,000; Full time

Job summary

University of the Arts Singapore Ltd invites applications to provide operational and administrative support to NAFA’s Office of Student Services. The role serves as the frontline contact for student inquiries and ensures smooth service delivery.

You will guide students on policies, prepare certification letters, handle mailbox enquiries, and assist in events such as Orientation, Convocation and Scholarships Tea Ceremony, while maintaining high professional standards.

Qualifications

• Bachelor’s degree in any discipline.
• Able to multi-task and work in a fast-paced environment.
• Interest, understanding and patience to work with students.
• Good written and verbal communication skills in English.
• Good administrative, organisational and interpersonal skills.
• Proficiency in MS Office applications.

Responsibilities

• Serves as the first point of contact for student enquiries at the counter.
• Provide guidance to students on policies and procedures related to their studies.
• Prepare study status certification letters upon request by students.
• Manage and respond to enquiries received through the department’s general mailbox.
• Handle the cancellation of student passes and attend to related follow-up actions as required.
• Provide administrative and operational support to degree students.
• Assist in the execution of key events such as Orientation, Convocation and Scholarship Tea Ceremony.
• Assist colleagues during peak periods such as processing and mailing of transcripts to students.
• Perform any other duties as assigned by the supervisor.

Education

Bachelor’s degree in any discipline

Tools

MS Office

Job description

The incumbent will provide operational and administrative support to NAFA’s Office of Student Services.

Main Roles and Responsibilities

• Serves as the first point of contact for student enquiries at the counter.
• Provide guidance to students on policies and procedures related to their studies.
• Prepare study status certification letters upon request by students.
• Manage and respond to enquiries received through the department’s general mailbox.
• Handle the cancellation of student passes and attend to related follow-up actions as required.
• Provide administrative and operational support to degree students.
• Assist in the execution of key events such as Orientation, Convocation and Scholarship Tea Ceremony.
• Assist colleagues during peak periods such as processing and mailing of transcripts to students.
• Perform any other duties as assigned by the supervisor.

Requirements

• Bachelor’s degree in any discipline
• Able to multi-task and work effectively in a fast-paced environment
• Must have an interest, understanding and patience to work with students (youth)
• Good written and verbal communication skills in English
• Good administrative, organisation and interpersonal skills
• Proficiency in MS Office applications