Executive FNOL Voice Claims Care Specialist

ExlService Holdings, Inc.; Philippines; On-site; PHP 201,000 - 279,000; Full time

Job summary

ExlService Holdings, Inc. in the Philippines is seeking a Customer Service Representative to assist customers via calls, chat and emails, handling generic queries, account status and insurance-related concerns.

The ideal candidate will demonstrate ownership and provide timely resolutions following quality monitoring guidelines. You will liaise with onshore departments to relay messages, maintain courteous service, meet performance metrics, and work well independently or in a team.

Qualifications

• Basic computer literacy and ability to navigate general software.
• Ability to type accurately and update systems efficiently.
• Passing score on problem-solving assessment.
• Good follow-up skills and attention to accuracy.

Responsibilities

• Assist customers with queries via calls, chat, and emails about general inquiries, account status and insurance questions.
• Demonstrate ownership and provide timely resolutions.
• Liaise with onshore departments to pass messages to customers.
• Treat customers courteously and efficiently per quality guidelines.
• Meet productivity metrics while maintaining accuracy and privacy.

Skills

Computers basics

Troubleshooting

Typing speed 30 wpm

Independent and team work

Attention to detail

Adaptability to changes

Customer-centric approach

Stress tolerance

Dependability

Navigate multiple applications

Technical information retention

Frequent performance feedback recept

Education

Completed 2 years in college

Job description

ExlService Holdings, Inc. in the Philippines is seeking a Customer Service Representative to assist customers via calls, chat and emails, handling generic queries, account status and insurance-related concerns.

The ideal candidate will demonstrate ownership and provide timely resolutions following quality monitoring guidelines. You will liaise with onshore departments to relay messages, maintain courteous service, meet performance metrics, and work well independently or in a team.