Claims Support Specialist — FNOL & Inquiries

Datamatics; Pasig; On-site; PHP 558,000 - 725,000; Full time

Job summary

Datamatics is seeking a Claims Support Specialist in the Philippines to assist the claims team with high-volume administrative tasks. You will process FNOL reports, respond to inquiries, perform data entry, and manage document workflows while delivering empathetic service to insureds and partners.

The role requires a high school diploma or GED and 2–4 years of customer service or back-office experience. Familiarity with CRM systems like Salesforce or Origami is a plus and the ability to handle

Qualifications

• High school diploma or GED equivalent.
• 2–4 years of customer service/back office experience is preferred.
• Experience in claims processing, insurance operations, or a BPO environment is desirable.
• Familiarity with Workers’ Compensation policies and regulatory requirements is a plus.
• Proficiency in Salesforce, Origami, or similar CRM/claims management systems is a plus.
• Strong attention to detail with ability to accurately transcribe and route information across systems.
• Ability to handle high call and task volume while maintaining quality and composure.
• Excellent verbal and written communication skills.

Responsibilities

• Process Workers Comp FNOL reports via phone, email, or web; complete claim questionnaires in Origami.
• Process FNOL intake for specific jurisdictions and enter claims in Origami with policy documentation.
• Provide FNOL overflow support during high-volume periods.
• Verify policy coverage by date of injury and provide documents to parties upon request.
• Handle inbound calls and emails with general questions; escalate to adjuster as needed.
• Provide claim status updates within defined scope; route complex questions to appropriate teams.
• Respond to payment status inquiries; coordinate with finance as needed.
• Review scanned mail in Filebound exception queue and route to claims via SFTP or triage.

Skills

Attention to detail

Communication skills

Customer service

BPO/claims processing

CRM (Salesforce Origami)

Education

High school diploma or GED

Tools

Salesforce

Origami

Job description

Datamatics is seeking a Claims Support Specialist in the Philippines to assist the claims team with high-volume administrative tasks. You will process FNOL reports, respond to inquiries, perform data entry, and manage document workflows while delivering empathetic service to insureds and partners.

The role requires a high school diploma or GED and 2–4 years of customer service or back-office experience. Familiarity with CRM systems like Salesforce or Origami is a plus and the ability to handle