Assistant Manager, Customer Care (Voice Claims) – FNOL

ExlService Holdings, Inc.; Philippines; On-site; PHP 420,000 - 560,000; Full time

Job summary

EXL is seeking an Assistant Manager for Customer Care Voice-Claims – FNOL in the Philippines. The role focuses on driving performance, supervising transactions, and delivering SLA-driven results.

Responsibilities include coaching, onboarding new hires, handling escalations, and ensuring policy and security compliance. The position requires 0-3 years of relevant experience, strong communication skills, and solid computer proficiency.

Qualifications

• 0–3 years of experience in customer care/FNOL roles.
• CEF requirement B2-8 or higher.
• Strong understanding of function, process and systems; high computer proficiency.

Responsibilities

• Manage the process and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable performance improvement.
• Assist new hires so they are productive quickly.
• Handle escalations.
• Provide inputs on process and system to the team members.
• Client interaction as required at supervisor level.
• Ensure compliance with internal policies, external regulations and information security standards.

Skills

Function knowledge

Computer proficiency

Coaching and feedback

Written and verbal communication

Job description

EXL is seeking an Assistant Manager for Customer Care Voice-Claims – FNOL in the Philippines. The role focuses on driving performance, supervising transactions, and delivering SLA-driven results.

Responsibilities include coaching, onboarding new hires, handling escalations, and ensuring policy and security compliance. The position requires 0-3 years of relevant experience, strong communication skills, and solid computer proficiency.