Eviction Coordinator

Full Potential BPO Inc.; Kapalong; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Full Potential Solutions (FPS) is seeking a REO Eviction Coordinator to oversee eviction and occupancy resolution for REO properties after foreclosure. You will coordinate attorneys and vendors, monitor inspections and vacancy status, and ensure compliance with investor requirements to achieve timely access.

The role demands strong organizational, communication, and follow-up abilities, plus proficiency in Microsoft Office and servicing platforms.

Qualifications

• Experience in REO, foreclosure, default servicing, eviction coordination, or property preservation.
• Knowledge of foreclosure, eviction, and post-sale timelines and requirements.
• Strong organizational, communication, and follow-up skills.
• Ability to manage a high-volume portfolio while meeting deadlines.
• Proficiency in servicing platforms.

Responsibilities

• Manage the REO eviction process, including legal evictions and CFK programs, in accordance with investor and client guidelines.
• Review inspection results for vacancies and ensure PPE tasks are launched per state requirements.
• Communicate with field agents and vendors regarding tasks and confirm completion, including lockout and preservation.
• Review agent notes for damages, vacancy status updates, occupancy issues, and CFK requests.
• Monitor asset inspections to keep tasks current and address overdue tasks with field agents.
• Maintain regular communication with eviction attorneys and update records at least biweekly.
• Track eviction milestones and ensure attorney updates are timely.
• Review and maintain eviction documentation (NTQ, NTV, complaints, court filings, possession documents).
• Coordinate and negotiate CFK offers with occupants per investor guidelines.
• Follow state requirements and coordinate with foreclosure attorneys on redemption periods and post-sale actions.
• Maintain accurate system notes, reporting, and status updates for stakeholders and clients.
• Escalate delays, compliance concerns, or contested occupancy matters as needed.

Skills

Organizational skills

Communication skills

Follow-up

Time management

Attention to detail

Tools

Microsoft Office

Job description

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

Position Summary

The REO Eviction Coordinator oversees the eviction and occupancy resolution process for REO properties following foreclosure. This role manages attorney and vendor activities, monitors inspection and vacancy status, ensures compliance with investor requirements, and coordinates Cash for Keys and possession efforts to obtain timely property access.

Duties andResponsibilities:

• Manage the REO eviction process, including legal evictions and Cash for Keys (CFK) programs, in accordance with investor and client guidelines.

• Review inspection results for newly identified vacancies and ensure vacancy and property preservation (PPE) tasks are launched in accordance with state requirements.

• Communicate with field agents and vendors regarding outstanding tasks and obtain confirmation of completion. Including lockout and preservation.

• Review agent notes for reported damages, vacancy status updates, occupancy issues, and Cash for Keys requests.

• Monitor asset inspection tasks to ensure inspections remain current and address overdue tasks with field agents.

• Maintain regular communication with eviction attorneys and ensure updates are documented at least every two weeks.

• Track eviction milestones and ensure attorney update tasks are completed timely.

• Review and maintain all required eviction documentation, including Notices to Quit (NTQ), Notices to Vacate (NTV), complaints, court filings, and possession documents.

• Coordinate and negotiate Cash for Keys offers with occupants in accordance with investor guidelines.

• Follow state-specific requirements and coordinate with foreclosure attorneys regarding redemption periods, confirmation, ratification, and related post-sale actions.

• Maintain accurate system notes, reporting, and status updates for internal stakeholders and clients.

• Escalate delays, compliance concerns, or contested occupancy matters as appropriate.

Qualifications:

• Experience in REO, foreclosure, default servicing, eviction coordination, or property preservation.

• Knowledge of foreclosure, eviction, and post-sale timelines and requirements.

• Strong organizational, communication, and follow-up skills.

• Ability to manage a high-volume portfolio while meeting deadlines.

• Proficiency in Microsoft Office and servicing platforms.

Core Competencies

• Analytical thinking and problem solving

• Accuracy and attention to detail

• Time management and prioritization

• Collaboration and teamwork

• Adaptability and continuous improvement mindset

• Customer service orientation

Benefits

• Paid Time Off (PTO)

• Medical, Dental & Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

Additional Notes

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The Client reserves the right to amend and change responsibilities to meet business and organizational needs.