Events Manager - Luxury Hotel & Guest Experience Lead

Shangri-La Group; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shangri-La The Fort, Manila, located in Fort Bonifacio, Manila, seeks a dynamic Sales and Marketing professional to lead local events and guest engagement at a five-star hotel. You will collaborate with hotel teams to deliver high-quality service and help drive guest satisfaction and revenue.

Ideal candidates bring experience from a 5* hotel, fluency in English, and strong leadership; you will craft memorable guest experiences and contribute to new ideas that enhance service standards.

Qualifications

• Passion for Sales and Marketing.
• Creative thinker with a proactive mindset.
• Organised and detail-oriented.
• Experience from a 5* hotel.
• Fluent English and local language.

Responsibilities

• Take responsibility in managing all local events
• Work closely with all hotel staff to ensure every guest receives high- quality service
• Work with the team to come up with new ideas and solve any recurring issues
• Engage with guests and always look for ways to enhance the service
• Supervise and motivate the team to meet service and revenue goals
• Create an exceptional experience for our guests

Skills

Sales & Marketing

Leadership

Guest service

Organisation

Job description

Shangri-La The Fort, Manila, located in Fort Bonifacio, Manila, seeks a dynamic Sales and Marketing professional to lead local events and guest engagement at a five-star hotel. You will collaborate with hotel teams to deliver high-quality service and help drive guest satisfaction and revenue.

Ideal candidates bring experience from a 5* hotel, fluency in English, and strong leadership; you will craft memorable guest experiences and contribute to new ideas that enhance service standards.