EV Service Advisor: Customer Care & Repair Coordination

SEAOIL Philippines, Inc.; Tuguegarao; On-site; PHP 180,000 - 240,000; Full time

Job summary

SEAOIL Philippines, Inc. in Tuguegarao (Pengue) is seeking a Service Advisor to communicate with customers about repair needs and relay information to the service workshop. You will respond to customer questions and help improve first-time repair rates during the service process.

The role involves tracking repair progress, confirming pre-delivery status, and coordinating with technicians to align diagnosis results and repair orders. Training, 6S, and customer satisfaction are core objectives.

Qualifications

• At least 2 years of related employment experience.
• Basic to advanced knowledge of hybrid and electric vehicles.
• Must have a valid Driver's License for four-wheeled vehicles.

Responsibilities

• Track vehicle repair progress and coordinate changes in delivery timing to customers.
• Carry out pre-delivery confirmation to customers' vehicles before delivery.
• Explain walk-around inspection results to customers and propose required repairs.
• Coordinate with technicians to align vehicle diagnostics results.
• Monitor open Repair Orders to ensure timely closure and service targets.
• Attend mandatory MAPVI Service Advisor trainings and certifications.
• Maintain 6S in the workplace.

Skills

Experience

Hybrid/EV knowledge

Driver's license

Job description

SEAOIL Philippines, Inc. in Tuguegarao (Pengue) is seeking a Service Advisor to communicate with customers about repair needs and relay information to the service workshop. You will respond to customer questions and help improve first-time repair rates during the service process.

The role involves tracking repair progress, confirming pre-delivery status, and coordinating with technicians to align diagnosis results and repair orders. Training, 6S, and customer satisfaction are core objectives.