Warranty & Parts Specialist – Tuguegarao City

SEAOIL Philippines, Inc.; Tuguegarao; On-site; PHP 279,000 - 469,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking a Warranty Officer in Tuguegarao City to oversee timely and accurate warranty claim processing in line with BYD/MAPVI standards, ensuring service quality and dealership compliance.

You will review service orders, submit claims, monitor approvals, maintain extensive records, and collaborate with service and parts teams to verify repair details and drive service improvements. 1–2 years of warranty-related experience preferred, EV dealership exposure is a plus.

Qualifications

• 1–2 years in warranty administration or related aftersales roles.
• Experience in EV or dealership setting is a plus.
• Proficient in Microsoft Excel, Google Sheets, and dealership management systems (DMS).
• Strong attention to detail, documentation, and time management skills.

Responsibilities

• Review service orders to validate warranty coverage.
• Prepare, submit, and monitor warranty claims within timelines.
• Track approvals, rejections, and reimbursements and escalate issues as needed.
• Maintain complete records of warranty claims and audit requirements.
• Coordinate with service and parts teams to verify repair details and parts usage.
• Identify repeat issues or trends to support service improvements.
• Provide updates to Aftersales Manager on warranty performance.
• Participate in warranty training and policy updates.

Skills

Warranty experience

Documentation

Time management

Communication

Collaboration

EV/dealership exposure

Tools

Microsoft Excel

Google Sheets

DMS

Job description

SEAOIL Philippines, Inc. is seeking a Warranty Officer in Tuguegarao City to oversee timely and accurate warranty claim processing in line with BYD/MAPVI standards, ensuring service quality and dealership compliance.

You will review service orders, submit claims, monitor approvals, maintain extensive records, and collaborate with service and parts teams to verify repair details and drive service improvements. 1–2 years of warranty-related experience preferred, EV dealership exposure is a plus.