Auto Service Advisor & Customer Experience

Wuling Automobile Philippines Corp.; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Wuling Automobile Philippines Corp. seeks a Service Advisor to greet customers, discuss vehicle concerns, and relay service requirements in a busy dealership or repair shop.

You will inspect vehicles, prepare repair orders, present cost estimates, and obtain approval before repairs. The role demands excellent communication, multitasking, and proficiency with service management software; a valid driver's license may be required.

Qualifications

• High school diploma or equivalent
• Associate's degree is a plus
• Experience in automotive customer service
• Knowledge of automotive systems, maintenance, and repair procedures
• Strong communication, interpersonal, and customer service skills
• Ability to multitask in a fast-paced environment
• Proficiency with computer systems and service management software
• Valid driver's license may be required
• Excellent customer service
• Effective communication and problem-solving skills
• Time management, organization, and attention to detail

Responsibilities

• Welcome customers and discuss vehicle concerns and service requirements
• Inspect vehicles and document customer concerns accurately
• Prepare repair orders and explain recommended services
• Provide accurate cost estimates and obtain customer approval before repairs
• Schedule service appointments and manage workflow
• Communicate with technicians regarding repair progress and additional service needs
• Keep customers updated on repair status and completion times
• Process payments and explain invoices upon service completion
• Handle customer complaints professionally and resolve issues promptly
• Maintain accurate customer and service records

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Problem solving

Computer systems

Service software

Attention to detail

Education

High school diploma

Associate's degree

Tools

Service management software

Job description

Wuling Automobile Philippines Corp. seeks a Service Advisor to greet customers, discuss vehicle concerns, and relay service requirements in a busy dealership or repair shop.

You will inspect vehicles, prepare repair orders, present cost estimates, and obtain approval before repairs. The role demands excellent communication, multitasking, and proficiency with service management software; a valid driver's license may be required.