EV Battery Systems Tech Support Engineer

Exponent; Hinoba-an; On-site; PHP 531,000 - 928,000; Full time

Job summary

Exponent is seeking a Tech Support Engineer to ensure smooth ground operations for EV after-sales support. The role covers uptime, field response, team leadership, and relationship management across the fleet.

Responsibilities include remote/on-field support for EVs, diagnosing battery and powertrain issues, RSA analyses, training field technicians, and coordinating with OEMs and customers to meet tight turnarounds.

Qualifications

• Diploma/BE/BTech in Automobile, Mechanical, or Electrical Engineering.
• 3–8 years in After Sales Operations and customer support (EV/commercial vehicle experience preferred).
• Experience in EVs or heavy commercial vehicles preferred.

Responsibilities

• Provide remote and on-field technical support for Electric vehicles.
• Diagnose and troubleshoot issues related to Battery packs (Li-ion) and Powertrain.
• Analyze failure data and provide root source analysis (RSA).
• Coordinate with OEMs, field service teams, and customers for issue resolution.
• Ensure adherence to Turnaround Time (TAT) for issue closure.
• Support battery swap operations and failure investigations.
• Maintain service records and prepare technical reports.
• Provide training and guidance to field technicians.
• Escalate critical issues to engineering teams with proper documentation.
• Perform and manage battery pack rework activities.
• Support DFS activities by providing field feedback and driving design improvements.

Skills

High-voltage systems

CAN communication

Electrical diagnostics

English communication

Travel willingness

Education

Diploma/B.E./B.Tech in Automobile/Mechanical/Electrical Engineering

Job description

Exponent is seeking a Tech Support Engineer to ensure smooth ground operations for EV after-sales support. The role covers uptime, field response, team leadership, and relationship management across the fleet.

Responsibilities include remote/on-field support for EVs, diagnosing battery and powertrain issues, RSA analyses, training field technicians, and coordinating with OEMs and customers to meet tight turnarounds.