EV Charging Experience Specialist

EVOxTerra Inc.; Taguig; On-site; PHP 280,000 - 420,000; Full time

Job summary

EVOxTerra Inc. is hiring a Customer Experience Officer in Taguig to serve EV drivers, charging-site partners, and customers. You will handle frontline support, assist via web and mobile platforms, and coordinate with technical and field teams to ensure a seamless charging experience.

You will guide users through the EVOxCharge portal and app, document interactions in the CRM, and escalate more complex issues for remote diagnostics. Join a growing energy tech startup with a focus on excellence.

Qualifications

• Bachelor's Degree in Communications, Business Administration, Information Technology, Hospitality Management, or a related field.
• 1–3 years in Customer Service, Technical Support, Call Center Operations, or related role.
• Experience in a technology startup, telecommunications, EV, automotive, or renewable energy industry is an advantage.
• Comfortable using web-based systems, mobile applications, dashboards, and digital tools.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask, prioritize concerns, and remain composed under pressure.
• Customer-focused mindset with a passion for delivering exceptional service.

Responsibilities

• Frontline Customer Support & Inquiry Handling: Active Call Management and Live Troubleshooting.
• Ticketing & Logging: Document interactions and resolutions in CRM/ticketing system.
• Web System & Platform Navigation: Assist users with EVOxCharge portal and mobile app; RFID activation and billing history.
• Admin Dashboard Utilization: Check live charger statuses, track sessions, and perform remote commands.
• Technical Team Collaboration: Escalate deeper issues for remote diagnostics.
• Onsite Support Dispatch: Coordinate with Onsite Support/Field Engineering for hardware issues.
• Software Team Feedback: Collate user feedback and report bugs for platform improvements.

Skills

Communication

Problem solving

Multitasking

Customer focus

Education

Bachelor's degree in Communications, Business Administration, Information Technology, Hospitality Management, or related field

Job description

EVOxTerra Inc. is hiring a Customer Experience Officer in Taguig to serve EV drivers, charging-site partners, and customers. You will handle frontline support, assist via web and mobile platforms, and coordinate with technical and field teams to ensure a seamless charging experience.

You will guide users through the EVOxCharge portal and app, document interactions in the CRM, and escalate more complex issues for remote diagnostics. Join a growing energy tech startup with a focus on excellence.