Tech Support Engineer

Exponent; Hinoba-an; On-site; PHP 531,000 - 928,000; Full time

Job summary

Exponent is seeking a Tech Support Engineer to ensure smooth ground operations for EV after-sales support. The role covers uptime, field response, team leadership, and relationship management across the fleet.

Responsibilities include remote/on-field support for EVs, diagnosing battery and powertrain issues, RSA analyses, training field technicians, and coordinating with OEMs and customers to meet tight turnarounds.

Qualifications

• Diploma/BE/BTech in Automobile, Mechanical, or Electrical Engineering.
• 3–8 years in After Sales Operations and customer support (EV/commercial vehicle experience preferred).
• Experience in EVs or heavy commercial vehicles preferred.

Responsibilities

• Provide remote and on-field technical support for Electric vehicles.
• Diagnose and troubleshoot issues related to Battery packs (Li-ion) and Powertrain.
• Analyze failure data and provide root source analysis (RSA).
• Coordinate with OEMs, field service teams, and customers for issue resolution.
• Ensure adherence to Turnaround Time (TAT) for issue closure.
• Support battery swap operations and failure investigations.
• Maintain service records and prepare technical reports.
• Provide training and guidance to field technicians.
• Escalate critical issues to engineering teams with proper documentation.
• Perform and manage battery pack rework activities.
• Support DFS activities by providing field feedback and driving design improvements.

Skills

High-voltage systems

CAN communication

Electrical diagnostics

English communication

Travel willingness

Education

Diploma/B.E./B.Tech in Automobile/Mechanical/Electrical Engineering

Job description

Role: Tech Support Engineer

Department:Operation Location:Bengaluru, India Experience:3–8 Years

Reporting To: Service Manager - Battery

Your Team:

We are looking for a Technical Support Engineer with strong expertise in electric vehicles, particularly in battery systems and vehicle diagnostics. The role involves providing technical support to field teams, resolving complex issues, and ensuring high uptime of EV systems.

Our philosophy:

Break. Believe. Build

Break stuff. Break assumptions. Break the thumb rule.

Believe in the team. Believe in the process. Believe through failures.

Build fast. Build passionately. Build to simplify.

Own it like you mean it.

What you’ll own:

You will ensure the smooth running of ground operations for Exponent After Sales Support across the EV vehicle fleet and help customers have a seamless, hassle-free experience. From uptime and field response to team leadership and relationship management, you will play a critical role in the team.

What you will do

• Provide remote and on-field technical support for Electric vehicles.
• Diagnose and troubleshoot issues related to: Battery packs (Li-ion), Powertrain

• Analyze failure data and provide root source analysis (RSA).
• Coordinate with OEMs, field service teams, and customers for issue resolution.
• Ensure adherence to TAT (Turnaround Time) for issue closure.
• Support battery swap operations and failure investigations.
• Maintain service records and prepare technical reports.
• Provide training and guidance to field technicians.
• Escalate critical issues to engineering teams with proper documentation.

• Perform and manage battery pack rework activities
• Support Design for Service (DFS) activities by providing field feedback, improving serviceability, and driving design improvements for EV systems.

The ideal candidate requires

• Diploma / B.E. / B.Tech in Automobile, Mechanical, or Electrical Engineering.
• 3–8 years of past experience in After Sales Operations and customer support (EV / commercial vehicle / bus experience preferred).
• Experience in EVs or heavy commercial vehicles preferred
• Strong understanding of:
  • High-voltage systems
  • CAN communication
  • Electrical diagnostics
• Knowledge of EV ecosystem
• Willingness to travel extensively to field locations.
• Ability to work in shifts or on-call support (if required).
• Good English communication and fluency in Telugu & Hindi would be a plus

What matters

• Quality of work
• Structured problem-solving
• Dissatisfaction with mediocre work
• Ability to multi-task and handle a dynamic working environment
• Resilient attitude to bounce back after failing

About Us

Exponent is building the energy stack powering commercial EVs in India. Our proprietary battery and charging technology enables safe, reliable 15-minute rapid charging while delivering a 3,000-cycle battery life warranty using standard lithium-ion cells. Today, our platform powers high-utilisation commercial vehicles - from three-wheelers to intercity buses, making electric mobility rapid, more reliable and more affordable than petroleum.

Founded by Arun Vinayak (Founding Partner & Former Chief Product Officer, Ather Energy), Exponent is a 250+ member team of passionate builders solving some of the toughest engineering challenges in energy. If solving hard engineering problems across mechanics, thermal systems, power electronics, manufacturing, and the charging network, while staying obsessed with customer experience excites you, we'd love to build with you.