Senior Field Service Engineer, EV Bus HV

Exponent; Hinoba-an; Sur place; PHP 796 000 - 1 194 000; Plein temps

Résumé du poste

Exponent is building the energy stack powering commercial EVs in India. We provide on-site and remote field support for Exponent After Sales across our EV bus fleet, focusing on uptime, quick response, and high customer satisfaction.

You’ll lead a distributed team, coordinate with PQ, supply-chain, and service operations, and help implement upgrades and maintenance campaigns. The ideal candidate brings 5–8 years in after-sales operations for EVs or buses, strong leadership, and data-savvy

Qualifications

• Diploma / B.E. / B.Tech in Automotive, Mechanical, or Electrical Engineering.
• 5–8 years of past experience in After Sales Operations and customer support (EV / commercial vehicle / bus experience preferred).
• Proven experience leading and managing distributed field technician teams across multiple locations.
• Structured problem-solving, detail-oriented, and a customer-first attitude.
• Market knowledge (EVs, buses, charging station deployment, fleet logistics).
• Data analytics skills / comfortable working with MS Excel, with the intuition to use data effectively.
• Cross-functional experience in Service / Technical roles is a bonus.

Responsabilités

• Provide timely on-site (or remote, where possible) field support to EV bus fleet customers experiencing vehicle issues, minimising vehicle downtime.
• Ensure a turnaround time (TAT) for field service support and keep the fleet on the road.
• Lead and manage a distributed field support team of Bus Field Technicians across multiple locations, assign tasks, ensure the team is properly trained, monitor performance standards, and maintain discipline and service quality.
• Collaborate with internal teams — PQ, supply-chain, customer support — to coordinate spare parts, schedule services, manage upgrades or retrofits, and streamline service workflows across depots.
• Oversee and monitor periodic maintenance schedules and service campaigns for the bus fleet, ensuring adherence and completion within timelines.
• Diagnose and resolve faults — including electrical and mechanical issues related to battery and motor and other HV systems on high-voltage buses.
• Collect and provide structured feedback to engineering / product teams based on field observations and recurring issues — contributing to continuous product and process improvement.
• Maintain accurate, up-to-date documentation and service records across all locations.
• Interface with fleet operators and customers professionally — explain technical issues clearly, guide them on safe operation and maintenance, and ensure high levels of customer satisfaction and transparency in service delivery.
• Coordinate with multiple external vendors for spares, logistics and on-ground support.
• Be flexible and ready to travel frequently to depots and customer sites.

Connaissances

Field service management

Team leadership

Data analytics

Customer-first attitude

EV market knowledge

Cross-functional collaboration

Formation

Engineering degree (Automobile/Mechanical/Electrical)

Outils

MS Excel

Description du poste

Exponent is building the energy stack powering commercial EVs in India. We provide on-site and remote field support for Exponent After Sales across our EV bus fleet, focusing on uptime, quick response, and high customer satisfaction.

You’ll lead a distributed team, coordinate with PQ, supply-chain, and service operations, and help implement upgrades and maintenance campaigns. The ideal candidate brings 5–8 years in after-sales operations for EVs or buses, strong leadership, and data-savvy