EUC Operations Leader — IT Services & Vendor Management

Confidential Jobs; Metro Manila; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Job summary

Confidential Jobs is seeking a Post End User Computing (EUC) Manager to oversee operational IT support across the company. You will manage hardware, infrastructure, applications (POS, ERP, Office 365, BI), and vendor services, ensuring SLA compliance and effective incident/problem management.

You will lead UAT and end-user training while delivering BAU and ad hoc reports. The role covers vendor coordination, service delivery improvements, and cross-functional stakeholder communication.

Qualifications

• Bachelor’s Degree in IT, MIS, Engineering, CS or related field.
• At least 4 years of IT desktop/laptop support experience.
• Experience in incident and problem management, and request fulfilment.
• Willing to work in Ortigas, Pasig in a hybrid setup.

Responsibilities

• Oversee daily operation of IT services.
• Manage IT hardware, infrastructure and security service delivery.
• Coordinate end-user support for key business apps (POS, back-office, ERP, O365, BI).
• Lead vendor activities and governance for service delivery.
• Prepare BAU and ad hoc reports.

Skills

IT support

Incident management

Problem management

Request fulfilment

Vendor management

SLA governance

UAT

User training

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ITIL Certification

Job description

Confidential Jobs is seeking a Post End User Computing (EUC) Manager to oversee operational IT support across the company. You will manage hardware, infrastructure, applications (POS, ERP, Office 365, BI), and vendor services, ensuring SLA compliance and effective incident/problem management.

You will lead UAT and end-user training while delivering BAU and ad hoc reports. The role covers vendor coordination, service delivery improvements, and cross-functional stakeholder communication.