IT Service Delivery Lead - End-User Champion

Ubiquity Global Services, Inc.; Taguig; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

Ubiquity Global Services, Inc. is hiring an IT Manager responsible for overseeing customer-facing service delivery functions. You will manage end user support, ensure service efficiency, and maintain relationships with stakeholders.

The ideal candidate should have over 7 years of experience in similar roles, strong leadership skills, and a sound understanding of ITIL principles. The position demands a proactive approach to problem-solving and managing diverse teams effectively.

Qualifications

• 7+ years of relevant functional experience in similar roles.
• 5+ years of experience leading physical and virtual teams.
• In-depth knowledge of ITIL principles.

Responsibilities

• Monitor and manage end user support and site services.
• Take ownership of critical incidents and coordinate resolutions.
• Provide reports on service delivery performance.

Skills

Customer-facing skills

Incident management knowledge

Team leadership

Organizational skills

Problem-solving skills

Job description

Ubiquity Global Services, Inc. is hiring an IT Manager responsible for overseeing customer-facing service delivery functions. You will manage end user support, ensure service efficiency, and maintain relationships with stakeholders.

The ideal candidate should have over 7 years of experience in similar roles, strong leadership skills, and a sound understanding of ITIL principles. The position demands a proactive approach to problem-solving and managing diverse teams effectively.