Sales Team Leader (ePayment Account)

TDCX Malaysia; Metro Manila; On-site; PHP 1,030,000 - 1,545,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

TDCX is seeking a BPO Team Leader – Retention and Collections to drive daily operations and ensure KPI achievement. The role involves coaching teams, implementing procedures, and coordinating with training to enhance performance.

The ideal candidate has strong leadership, communication, and analytical skills, with a readiness to relocate to Kuala Lumpur, Malaysia. Immediate start and uncapped commission are offered.

Qualifications

• Must have at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree.
• Preferable with 2 years of related experience.
• Experience leading, inspiring and motivating others to meet goals and metrics.
• Excellent verbal and written communication skills in English and the language of supporting market.

Responsibilities

• Day-to-day management of the contact centre to ensure KPIs are met.
• Coaching and guidance to ensure team members meet KPIs and adhere to policies.
• Identify training needs and coordinate with training to organize sessions.
• Enhance performance via call monitors, team briefings, and monthly coaching.

Skills

Team leadership

Communication skills

Project & resource management

Analytical thinking

Education

Advanced/Higher/Graduate Diploma or higher

Job description

Responsible for the day to day management of the contact centre to ensure that KPIs are met.

Work closely with the teams to achieve Qualitative targets specified by the Client

Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.

Ensure that the feedbackprovided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.

Identify training needs and work with the training department to organize training/ online learning for the team members.

Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position

Experience leading, inspiring and motivating others to meet goals and metrics

Possess project and resource management skills

Strong communication and interpersonal skills

Excellent decision making and analytical skills.

Excellent verbal and written communication skills in English and the language of supporting market

Amenable to relocate to Kuala Lumpur, Malaysia

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

BPO Team Leader – Retention and Collections | START ASAP | Uncapped Commission