Urgent! Risk Underwriting Specialist (To be based in Kuala Lumpur Malaysia)

TDCX Malaysia; Manila; On-site; PHP 1,031,000 - 1,718,000; Full time

Job summary

TDCX Malaysia is seeking an Urgent Risk Underwriting Specialist to join our Kuala Lumpur team. You will perform checks, verify merchant details, and assess risk for e-payment vendors.

You will identify red flags, document issues, and collaborate with teammates to improve processes while upholding ISO 9001 and ISO 18295-1 quality management standards, and you will establish strong working relationships with team members and users.

Responsibilities

• Provision of an excellent support experience to E-payment users via phone, chat, and email
• Verify all required details have been submitted with application for processing
• Examine and validate the identity of the merchant to ensure the information submitted is valid
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant
• Investigate and compare the items sold on the merchant's website to information provided on the Stripe account, such as product description, merchant industry, and charges
• Identify businesses as supportable, prohibited, or in need of small changes to their business model
• Advocate for users and pass ideas and best practices on to the rest of the team
• Establish effective working relationships with team members and E-payment users

Job description

Urgent! Risk Underwriting Specialist (To be based in Kuala Lumpur Malaysia)

You'll help us deliver excellent service to our partner brands by performing these tasks:

Provision of an excellent support experience to E-payment users via phone, chat, and email

Always be on the lookout for ways to improve the way we do things

Verify all required details have been submitted with application for processing.

Examine and validate the identity of the merchant to ensure the information submitted is valid.

Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.

Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.

Investigate and compare the items sold on the merchant's website to information provided on the Stripe account, such as product description, merchant industry, and charges.

Identify businesses as supportable, prohibited, or in need of small changes to their business model.

Advocate for users and pass ideas and best practices on to the rest of the team

Establish effective working relationships with team members and E-payment users

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.