ePayment CX Specialist — Malaysia Relocation

TDCX Malaysia; Cebu City; On-site; PHP 647,000 - 1,016,000; Full time

Job summary

TDCX Malaysia is seeking a Customer Service Specialist for the ePayment account, with relocation to Malaysia. You will handle inquiries via phone, chat, and email, verify merchant details, and ensure compliance while delivering high-quality user experiences.

The role requires strong English proficiency and experience in BPO or financial services. You will work in a globally expanding team, supporting diverse merchants and maintaining ISO 9001 / ISO 18295-1 standards.

Qualifications

• CEFR C2 English or higher.
• At least 2 years in BPO or contact center.
• Experience in underwriting or financial analysis is a plus.
• Familiarity with financial reviews for consumer or small business lending.
• Detail-oriented with ability to identify discrepancies from multiple sources.
• Experience in multi-channel support (email, phone, chat).
• Willing to transition between teams to support evolving business needs.

Responsibilities

• Provide excellent support to ePayment users via phone, chat, and email.
• Identify and document red flags requiring intervention; follow up with merchants.
• Verify submitted details for processing and confirm merchant eligibility.
• Research and compare merchant information with account data (product description, industry, charges).
• Advocate for users and share best practices with the team.
• Establish effective relationships with teammates and users; adhere to ISO 9001 / ISO 18295-1 quality systems.

Skills

CEFR C2 English

BPO experience

Financial/Fintech exposure

Multi-channel support

Customer-facing

Job description

TDCX Malaysia is seeking a Customer Service Specialist for the ePayment account, with relocation to Malaysia. You will handle inquiries via phone, chat, and email, verify merchant details, and ensure compliance while delivering high-quality user experiences.

The role requires strong English proficiency and experience in BPO or financial services. You will work in a globally expanding team, supporting diverse merchants and maintaining ISO 9001 / ISO 18295-1 standards.