Junior Technical Support

Owens Asia, Inc.; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

Owens Asia, Inc. in Clark Freeport Zone, Pampanga, Philippines, seeks a technical support professional to assist users with computer hardware, software and peripherals, and to communicate clear solutions.

You will respond to inquiries by phone, chat, email, or tickets, diagnose issues, guide users through steps, perform hardware/software setups, coordinate with vendors, and maintain logs and training materials.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Open to new graduates with transcripts and thesis details.
• Experience with AI is a strong plus.
• Excellent verbal and written communication.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Provides technical support and guidance to resolve users' computer hardware and software problems.
• Communicates with users via phone, chat, email, and/or a support ticketing system.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
• Drafts or revises user training manuals and procedures.
• Maintains logs of support services provided in the ticketing system or other appropriate databases.
• Develops training materials and/or provides onsite training as requested.

Skills

Ability to Learn New Software and Hard

Active Listening

Analysis of Technical Issues

Application Support

Assessing Customer Support Needs

Attention to Detail

Strong knowledge of software packages

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Office Suite

Job description

LOCATION:

Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, Philippines

JOB DESCRIPTION:

• The Technical Support team will provide support and guidance to users experiencing technical issues with computer hardware, software, and peripherals.

JOB RESPONSIBILITIES:

• Provides technical support and guidance to resolve users' computer hardware and software problems.

• Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.

• Applies knowledge of computer software and hardware to assist users in resolving problems.

• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.

• Coordinates service or replacement of defective products from vendors and manufacturers.

• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.

• Drafts or revises user training manuals and procedures.

• Maintains logs of support services provided in the ticketing system or other appropriate databases.

• Develops training materials and/or provides onsite training as requested.

• Performs other related duties as assigned.

JOB REQUIREMENTS:

• Bachelor’s degree in Computer Science or a related field.

• Open to new graduates.

• For new graduates, applicants must provide a transcript and a detailed description of their thesis project, including their specific contributions.

• Experience with Artificial Intelligence (AI) is a strong plus.

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite.

• Thorough understanding of technology commonly used by clients and employees.

• Ability to explain technical problems to non-technical employees.

Skills:

• Ability to Learn New Software and Hardware.

• Active Listening

• Analysis of Technical Issues.

• Application Support.

• Assessing Customer Support Needs.

• Attention to Detail

• Strong knowledge of software packages

Hiring Process & Privacy Notice

Owens collects information from job applicants during the recruitment process.

Owens processes your personal data in a manner consistent with the data protection requirements for your location and the location of the hiring company. Owens may process your data on one or more of the following bases: entering into or the performance of a contract, consent, or legitimate interests. Owens operates in a number of international locations, and your application may be processed in any of these locations. International transfer of your personal data between Owens companies is subject to standard EU international contractual clauses, when applicable.

To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.

Information you will supply may be disclosed to third parties, including agents or vendors of the company you are applying to, law enforcement agencies, state or federal agencies, courts, schools, and employers to handle the recruitment and background screening process. Information may be transmitted to another country other than the country you are located in or applying to, including countries outside the EU with a different level of data protection or inadequate data protection laws as defined by the European Commission.

Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for a longer period.

For more information on our privacy practices and your rights, visit the Owens OnLine Privacy Policies page.