Entry-Level Tech Support Specialist – Onsite QC

Metacom Careers; Quezon City; On-site; PHP 152,000 - 182,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Career growth opportunities

Job summary

Metacom Careers is seeking an entry-level Technical Support Representative in Quezon City to handle inbound calls, troubleshoot basic tech issues, and assist customers with clear, professional guidance. Paid training and onsite work support career growth in the BPO field.

The role requires a college graduate with good English, basic computer skills, and a willingness to learn technical processes; shifting schedule and onsite work in QC are part of the job.

Qualifications

• College graduate.
• No call center experience required; related experience is an advantage.
• Good English communication skills.
• Basic computer skills and familiarity with common technology.
• Willing to learn technical processes.

Responsibilities

• Answer inbound calls and assist customers with technical inquiries.
• Troubleshoot basic technical issues and provide step-by-step instructions.
• Help resolve device, connectivity, account, and service concerns.
• Explain technical information in a clear and professional manner.
• Document customer interactions and resolutions accurately.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Skills

English communication

Basic computer skills

Willingness to learn tech

Problem-solving

Education

College graduate

Job description

Metacom Careers is seeking an entry-level Technical Support Representative in Quezon City to handle inbound calls, troubleshoot basic tech issues, and assist customers with clear, professional guidance. Paid training and onsite work support career growth in the BPO field.

The role requires a college graduate with good English, basic computer skills, and a willingness to learn technical processes; shifting schedule and onsite work in QC are part of the job.