Global IT Service Desk Specialist (NOC-style)

Yngen Datacom Corp.; San Pedro; Remote; PHP 223,000 - 391,000; Full time

Job summary

Yngen Datacom Corp. in the Philippines seeks a customer-centric Service Desk Representative to deliver frontline IT support to employees and users. You will own tickets end-to-end, troubleshoot hardware, software, network, and access issues, and ensure incidents are resolved professionally.

The ideal candidate has 1–2+ years in service desk or NOC-like roles, strong English communication, and the ability to work across time zones in a global follow-the-sun environment.

Qualifications

• 1–2+ years in a Service Desk, Help Desk, Technical Support, IT Support, NOC or similar environment.
• NOC-like experience valued, with monitoring, alert triage, incident response, escalation or infra support.
• Experience with ticketing systems, ITSM platforms, or CRM tools.
• Excellent written and verbal English communication.

Responsibilities

• Manage incoming IT support requests via chat, email, phone, and ticketing portals.
• Own service desk tickets end-to-end from intake to closure.
• Provide first-line technical support for hardware, software, OS, apps, network, VPN, Wi-Fi, and access issues.

Skills

Customer focus

NOC experience

Ticketing systems

English fluency

Networking basics

OS: Windows/macOS/Linux

Cloud apps

Tools

ITSM platforms

Knowledge base tools

Job description

Yngen Datacom Corp. in the Philippines seeks a customer-centric Service Desk Representative to deliver frontline IT support to employees and users. You will own tickets end-to-end, troubleshoot hardware, software, network, and access issues, and ensure incidents are resolved professionally.

The ideal candidate has 1–2+ years in service desk or NOC-like roles, strong English communication, and the ability to work across time zones in a global follow-the-sun environment.