Entry-Level Non-Voice CSR (HS Grad) - Growth & Benefits

Caldwell Communications; Malabon; On-site; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Competitive salary

HMO coverage

Night differential pay

Rice allowance

Paid leaves

Holiday and overtime pay

Mental wellness program from day 1

Insurance coverage from day 1

Free medical insurance on regular stay

Government-mandated benefits

13th month pay

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative to handle customer concerns, provide accurate information, and ensure excellent service across different communication channels. You will work onsite in Metro Manila with shifting schedules, and applicants at least 18 years old and with various education backgrounds are welcome.

Responsibilities include handling inquiries, delivering solutions, supporting billing and orders, maintaining high-quality standards, and documenting

Qualifications

• Must be at least 18 years old.
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• College fresh graduates and undergraduates are welcome to apply.
• Applicants with or without BPO experience are welcome.
• Good communication skills.
• Willing to work onsite and on shifting schedules.
• Must be currently residing within Metro Manila (if required per account).

Responsibilities

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account)
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

Skills

Good communication

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

ALS Graduate

College graduates welcome

Undergraduates welcome

Job description

Caldwell Communications is hiring a Customer Service Representative to handle customer concerns, provide accurate information, and ensure excellent service across different communication channels. You will work onsite in Metro Manila with shifting schedules, and applicants at least 18 years old and with various education backgrounds are welcome.

Responsibilities include handling inquiries, delivering solutions, supporting billing and orders, maintaining high-quality standards, and documenting