Service Desk Analyst II: Fast-Paced IT Support & Customer Care

Netrio

Philippines

On-site

PHP 240,000 - 360,000

Full time

5 days ago

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Job summary

Netrio is seeking a Service Desk Analyst in the Philippines to deliver timely IT support and customer-focused service. You will handle calls and tickets, document steps taken, and collaborate with engineers to resolve issues efficiently.

The role emphasizes accuracy, learning client specifics, and maintaining secure, accessible records. The position requires an associates/technical degree and 3-5 years of IT support experience, with strong communication and time-management skills in a fast-paced

Qualifications

Associates or technical degree in Computer Engineering or equivalent.
3-5 years IT support experience with networking basics, Windows desktop environments, Windows OS and Office365.
Experience in a customer service environment and strong communication skills.

Responsibilities

Answer calls and tickets from clients via phone and email and provide initial support.
Collaborate with team members and escalate issues as needed to deliver timely resolutions.
Document troubleshooting steps and maintain accurate service request records.
Follow up on older tickets to ensure full resolution and customer satisfaction.
Assist in preparing new client equipment and workstation setups when required.