Entry-Level Customer Service Associate

Qualfon; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing company in Cebu City is seeking a Customer Service Representative I to enhance customer experiences. This role involves resolving service issues, answering queries, and ensuring high levels of customer satisfaction. Ideal candidates will have a high school diploma or equivalent, strong communication skills, and a willingness to learn. Full-time employment with opportunities for training and career advancement is offered. Join our team and help us make positive impacts every day.

Qualifications

• Good English communication skills (verbal and written).
• Basic knowledge in computer navigation and MS Office applications.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Resolve product or service problems by accurately understanding customer issues.
• Determine the cause of the problem and select the best solution.
• Provide exceptional customer service experience.

Skills

Effective communication skills

Computer navigation skills

Customer service orientation

Active listening skills

Problem solving skills

Technology skills

Education

At least Sr. High School graduate

Job description

A leading outsourcing company in Cebu City is seeking a Customer Service Representative I to enhance customer experiences. This role involves resolving service issues, answering queries, and ensuring high levels of customer satisfaction. Ideal candidates will have a high school diploma or equivalent, strong communication skills, and a willingness to learn. Full-time employment with opportunities for training and career advancement is offered. Join our team and help us make positive impacts every day.