Retail Agent | CSR | Competitive Salary | Pasig

Metacom Careers; Pasig; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Retail Account Representative for a voice-based retail account in the Philippines. No call center or retail experience is required, and paid training is provided to help you start confidently.

This full-time onsite role offers a structured entry point into the BPO industry, with coaching and hands-on learning from day one. The position involves handling inbound calls about products, orders, and deliveries, and gaining essential product knowledge and customer service

Qualifications

• College graduate
• No prior BPO experience required
• Good English communication
• Basic computer and typing skills
• Willing to work onsite on a shifting schedule

Responsibilities

• Answer inbound customer calls and respond to retail-related inquiries
• Provide accurate product, pricing, and availability information
• Assist customers with orders, payments, and delivery concerns
• Process order changes, cancellations, and account updates
• Resolve product and service complaints professionally
• Assist customers with returns, exchanges, or other requests
• Document customer interactions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex concerns when needed

Skills

Good English

Attention to detail

Problem solving

Onsite work

Education

College Graduate

Job description

• Account Type: Voice / Retail

Metacom Careers is hiring a Retail Account Representative for a voice-based retail account.

If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle customer calls, product inquiries, and order concerns without prior experience. The good news: no call center or retail experience is required, and paid training is provided.

When You're Ready for a Fresh Start

About

Starting in a retail account can feel challenging, especially when customers may have questions about products, orders, payments, or deliveries. You may be asking yourself:

• "What if I don't have BPO or retail experience?"
• "Can I really learn how to handle product and order concerns?"
• "What if a customer is frustrated about a delayed order?"
• "Will I be trained before handling actual customer calls?"

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed in a Retail Account.

Job Details

• Position: Retail Account Representative
• Account Type: Voice / Retail
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to retail-related inquiries
• Provide accurate product, pricing, and availability information
• Assist customers with orders, payments, and delivery concerns
• Process order changes, cancellations, and account updates
• Resolve product and service complaints professionally
• Assist customers with returns, exchanges, or other requests
• Document customer interactions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex concerns when needed

Qualifications

• College Graduate
• No call center or retail experience needed — BPO/customer service background a plus
• Good English communication skills
• Basic computer and typing skills
• Good listening and problem-solving skills
• Strong attention to detail
• Customer-first attitude
• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO
• Paid, structured training before handling live customer calls
• Build confidence in customer communication and problem-solving
• Develop product knowledge and customer service skills
• Gain real-world experience in a retail support role
• Clear path to Senior Associate, QA, Trainer, or Team Lead roles