Entry-Level CSR — Equity & Bonuses, On-site Mandaluyong

Neksjob Philippines; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines welcomes you to join as an Entry Level Call Center Agent in Mandaluyong. You will handle inquiries via phone, email, and chat, help customers with product information, and troubleshoot technical issues with a focus on clear communication.

No prior experience is required and a high school diploma is acceptable. Training will be provided and there are incentives, including recognition programs and performance bonuses.

Qualifications

• No experience required; suitable for entry level.
• Requires high school diploma or equivalent.
• Strong communication and basic computer skills.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Excellent communication

Active listening

Basic computer proficiency

Education

High school diploma

Job description

Neksjob Philippines welcomes you to join as an Entry Level Call Center Agent in Mandaluyong. You will handle inquiries via phone, email, and chat, help customers with product information, and troubleshoot technical issues with a focus on clear communication.

No prior experience is required and a high school diploma is acceptable. Training will be provided and there are incentives, including recognition programs and performance bonuses.