Entry-Level CSR: Training, Incentives & Growth

Neksjob Philippines; Canlandog; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring an Entry Level Call Center Agent for an immediate start, on-site in Bacolod. No prior experience is required and full-time hours are available.

The role involves assisting customers via phone, email, and chat, addressing inquiries, providing product information, and resolving technical issues. You will work to achieve first-contact resolution, communicate policies clearly, and document all interactions and account changes.

Qualifications

• Excellent communication skills required.
• Strong listening abilities needed.
• Basic computer proficiency required.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Communication skills

Listening skills

Basic computer skills

Education

High School

Job description

Neksjob Philippines is hiring an Entry Level Call Center Agent for an immediate start, on-site in Bacolod. No prior experience is required and full-time hours are available.

The role involves assisting customers via phone, email, and chat, addressing inquiries, providing product information, and resolving technical issues. You will work to achieve first-contact resolution, communicate policies clearly, and document all interactions and account changes.