Entry-Level CSR: Growth, Bonuses & Equity

Neksjob Philippines; Iloilo City; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is seeking an entry-level Call Center Agent to join our on-site team in Iloilo City. You will handle inquiries by phone, email, and chat, providing product information and troubleshooting issues for customers.

We welcome strong communicators with good listening skills and basic computer proficiency. Training is provided, and performance-based incentives are offered to support growth and recognition.

Qualifications

• Entry-level position, no prior experience required.
• High school education or equivalent is acceptable for applicants.

Responsibilities

• Handle inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly explain company policies, available services, and account options to customers.
• Diagnose and troubleshoot customer issues in a calm, professional manner.
• Strive for first-contact resolution and efficient issue resolution.
• Maintain accurate customer records and document all interactions and changes.

Skills

Excellent communication

Active listening

Basic computer skills

Education

High school diploma or equivalent

Job description

Neksjob Philippines is seeking an entry-level Call Center Agent to join our on-site team in Iloilo City. You will handle inquiries by phone, email, and chat, providing product information and troubleshooting issues for customers.

We welcome strong communicators with good listening skills and basic computer proficiency. Training is provided, and performance-based incentives are offered to support growth and recognition.